Al Franken actually said...

So, Senator, again, I said in my opening statement we will strive to be better every day.

Doesn't an e-mail like this make you concerned about the culture in the call center?

What do we do to make sure to detect somebody like that? We have a--all of our collectors, we do a quality scoring of two calls every day th...

I was very disturbed, Mr. Mooty, by the allegations that Accretive was badgering patients in Fairview's emergency room.