01/28/2015
https://www.congress.gov...
"In America, I thought we all had the right to pursue justice in court, but it turns out that Big Business gets to write its own rules."
"You yourself said in 2004--that arbitrators do this to get business."
"94 to 98 percent of the market is that way."
"It is not fair that powerful corporations can cheat consumers out of their hard-earned money."