05/24/2011
https://congress.gov...
"I believe it was Steve Jobs who had a slogan: 'If it's your problem, it's our problem.'"
"I believe that this whole act that was put into law under the cover of darkness... is the reason to have this hearing today."
"It is kind of ugly work, as well that we do, but it is necessary."
"Again, 717,000 backlogged, benefit claims backlogged. There is work to be done, and that does not send a positive message."