Dan Benishek actually said...

Our veterans fought for our freedom. They shouldn't have to fight bureaucrats when they return home.

I know that we haven't covered all the aspects of VA's problems that we've heard in Washington. I know that in your positions, from where yo...

What I'm trying to get to is the point is that when a veteran is scheduled for an appointment, do they speak to the veteran as they schedule...

Is that the standard method, then, of actually speaking to the patient when they make an appointment?