"Shouldn't we start by doing what we can to reduce the size of their debt loads?"
"We need real data to tell us which strategies work as a life preserver and which work as an anchor for borrowers."
"We have got studies now showing that it is causing people not to be able to buy homes."
"It would make sense to me that maybe there are more options available to refinance at perhaps a lower rate."
"We should be doing everything we can to help student loan borrowers repay their loans, and part of that is improving loan servicing."
"Well put, Mr. Hubbard. You know, about a quarter of Sallie Mae's loan portfolio is in deferment or forbearance."
"When loan servicers break the rules, they push borrowers to do things that are good for the bottom line of the servicer."
"This is why more than 30 Senators have introduced the Bank on Students Emergency Loan Refinancing bill."
"Federal contracts should include accountability and oversight protections that require servicers to perform to a high standard."
"Just because you have a low default rate does not mean that individuals are not mired in high amounts of debt."
"I remain deeply concerned that that debt collectors for the Federal student loan program are breaking the rules and misleading borrowers."