Rae Oliver Davis: “I think we're dealing with some cultural challenges in the customer service responsiveness of many of the agencies.…”

“I think we're dealing with some cultural challenges in the customer service responsiveness of many of the agencies. Oftentimes in this Chamber, we highlight the poor performance of private corporations in their management, but having worked in helping businesses turn around and reform their practices, one of the things that I've noticed, especially in corporations that are successful in transforming their culture, the executives, the management leadership at those corporations, take personal responsibility and have a significant personal stake in the performance of every level of their department. I think this requires across-the-board change.”