Pat Roberts actually said...

I think your advice to the next Commissioner... was that you have a perception problem. I would disagree with that very strongly and say we ...

What we have here is targeted harassment and abuse of conservative groups.

There has been a tremendous loss in faith in the American government that is not entirely on the IRS's shoulders by any means.

The problem is, no one is taking responsibility, other than 'horrible customer service' and apologies.