10/27/2015
https://www.congress.gov...
"How is the VA working across the VA to better communicate to veterans, survivors, and other stakeholders about where a claim is in the process of being decided and manage expectations for how long an ..."
"We recognize the challenges... but recognize that the benefits that come from creating these new benefits we think outweigh the challenges and the detriments that might come to others."
"Thank you. Let me thank both of you in this hearing, particularly on the PACT Act, recognizing the tremendous increase in work, you and your teams."
"Anything that I or we can do to be of help to you? I also think Congress has a role to play in messaging and outreach."