03/02/2009
https://congress.gov...
"I appreciate you saying that. I have 15 seconds only to remind you, Dr. Kudler, we had a conversation about a year ago about the hiring of particular mental health professionals."
"That is a failure we cannot allow."
"the call is not completed, you are unlikely to try a second or third or fourth time to become a customer"
"I think the belief and the evidence was that the VA was incapable of providing the services that were needed by veterans in a timely fashion."