"accountability is the single most important thing we must accomplish, in my judgment, on this Committee and within the VA itself."
"We have got to hold ourselves accountable."
"I consider accountability to apply two ways: employee to supervisor, but supervisor to employee as well."
"I think it is important for our veterans to have accountability in the system to make sure if they have an appeal, that it is justified and is heard."
"If the other eight of those ten are doing as good a job as those two are, we are going to be in much better shape at the VA."
"That may be the biggest problem of all. We have got to correct that."
"we depend very heavily on what you have to say and your active participation as we all work together for the best benefit of our veterans."
"I would appreciate your checking on that and being sure."
"we really want to try to take action by the end of March and have a consolidation of bills put together that give flexibility of direction and the flexibility the Secretary needs to have accountabilit..."
"the Secretary needs some tools in his toolbox he does not have, and one of them is getting this whole backlog straightened out."
"We are working on it. I guess I would just like to assure you of our commitment that we will continue to work with your staff on the care planning codes."