"I am quite confident that there are more people on official time now at the IRS than there were five years ago."
"More than 60 percent could not get through the National Taxpayer Advocate phoneline that is the safety net."
"less than 10 percent of the callers whose returns were flagged as suspicious for possible identity theft, less than 10 percent were able to get through an IRS helpline."
"Mr. Hice. Is that legal?"
"I mean, this is an outrage to me to think that this is taking place."
"We're creating a bureaucracy that's all on the shoulders of the American taxpayer."
"I actually have come to more or less believe that the three real branches of our government are waste, fraud, and abuse."
"It seems like that would be information that not only you should have, but you would want to have."
"I find that inexcusable."
"Don't you think it would be kind of wise for you to know the boundaries within which you're able to walk as it relates to people who are committing crimes, who are committing sexual harassment, and yo..."
"I find this absolutely offensive, to sit through this whole thing and to hear the incompetence that's occurring in high-level positions."