David Shulkin: “Last Thursday at our Denver Medical Center's mental health clinic, a veteran took Nurse Practitioner Kathy Rittenhouse…”

The VISN model was put in place close to 20 years ago, a very innovative model that has served VA well.

We just have to do more.

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.