David Shulkin: “VA must take back customer service.”

I wasn't willing to do that. I don't think that's the right thing for veterans and I stood up against them.

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

VA OIG reports 'must be accurate,' 'must be fair,' and 'must be objective.' This report is none of those things.