David Shulkin: “What we learned is, is that VA needs to take back customer service, you can't outsource that.”

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.

As you know, coming from a provider background, I strongly believe people deserve to get paid when they deliver a service, and we have failed many of our providers in terms of that.

We are following the Federal contracting rules and regulations, and we are trying to do this as quickly as we can.

Veterans come first, absolutely.