David Shulkin said "What we learned is, is that VA needs to take back customer service, you can't outsource that." @ PoliticalQuotes.com

On the recordOctober 23, 2017

What we learned is, is that VA needs to take back customer service, you can't outsource that.

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Independent · District of Columbia

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Stresses the necessity for the VA to manage its customer service internally.

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