David Shulkin said...

What we learned is, is that VA needs to take back customer service, you can't outsource that.

Stresses the necessity for the VA to manage its customer service internally.

10/23/2017

More David Shulkin Quotes

We want our benefits to focus on getting Veterans back to independence and well-being.

We cannot continue to do it the same way.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because ...

Delays, as you know, can prevent a veteran who may be ready to confront addiction from actually seeking treatment.