Ken Calvert: “I thank the gentleman for yielding me time. Mr. Speaker, I rise today in strong support of H.R. 6656, the Stuck On Hold…”

“I thank the gentleman for yielding me time. Mr. Speaker, I rise today in strong support of H.R. 6656, the Stuck On Hold Act, legislation I introduced to support American veterans. This legislation is simple yet powerful in its potential to make government services more accessible to those who served our country. In a time when technology has advanced significantly in the private sector, it is long overdue that we bring the same level of efficiency and user-friendly approach to our Federal agencies, like the VA. Right now, when a veteran picks up the phone to call the VA, they often face long, uncertain wait times. They sit on hold, sometimes for hours, with no clear idea of when their call will be answered or how long they will have to wait. The frustration this causes is immeasurable, and frankly, it is unacceptable. That is why the Stuck On Hold Act is so crucial. The bill requires the VA to implement a system to inform callers of their estimated wait times and, when those times exceed 10 minutes, give them the option of receiving an automated callback when it is their turn. Many of us are familiar with this kind of system from our interactions with private companies. It is not a new idea, and it is not revolutionary technology, but for millions of Americans who rely on the VA for benefits or medical treatment, it is a game changer. It shows respect for their time and acknowledges the importance of their needs. Mr.…”