Julia Brownley actually said...

"Providing safe, effective, adequate pain management is a crucial component of improving veterans health care."

"I think we all owe you, each and every one of you, a deep apology for not responding to your needs."

"I think in today's hearing I leave compelled that the system appears to be broken."

"It is critical for VA to take responsibility for its failures and rise to the challenge to change and take immediate action to adopt effective pain management policies, protocols, and practices."