That is absolutely correct. And it is really important for us to make the public aware that whether you know it or not you are probably signing these arbitration clauses every time you sign up for a particular program, a particular…

So this is a consumer who went to get a package of three massages at Massage Envy?

She signed up for it and then decided she didn't want to do it and didn't read the fine print that said she had to go to arbitration?

Well, again, the lack of fairness, because that particular arbitrator is chosen each time. That arbitrator is probably chosen because he or she finds in favor of the company, and the result is that fairness is thrown out the window.

A doctor's office. I am about to tell a story about a nursing home. Here is a patient in a nursing home who gets violated, and then there is this arbitration clause that prevents any kind of relief for that particular person who was a…

I thank the gentlewoman from California again for her outstanding leadership. Madam Speaker, I yield to the gentlewoman from California (Ms. Hill), one of our new colleagues, but not new to fighting on behalf of women.

I'm astonished by the questioning that you were just presented with.

That's astonishing questioning that we just heard.

A 25-year-old sister and an eight-year-old child is a family unit and they should not have been separated.

This would not be allowed as a kennel for dogs, yet that's how we're housing them.

I thank the gentlewoman from Missouri for yielding. Let me be clear, we are already providing this service in the branches. They are not uniform. This would make it uniform. So whatever is being provided now would continue to be provided…

May I inquire how much time I have remaining. The CHAIR. The gentlewoman has 1\3/4\ minutes remaining.