Mike Johanns actually said...

I appreciate the candor of the answer. I think you acknowledge there were some things here that just simply were missed.

Johanns acknowledges shortcomings in handling complaints and investigations.

03/25/2009

More Mike Johanns Quotes

I think you make a compelling point.

People have to know what they're buying. And what they're going to get. And what they're not going to get.

I would hate to get at the end of this and find out that we've only made it more complicated, not less complicated.

I think we've made it hopelessly complicated.