On the recordFebruary 28, 2012
I have to tell you it is not working well.
Source
congress.govI have to tell you it is not working well.
Johanns expresses dissatisfaction with the National Call Center's performance.
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Our job is to try to figure out how we deal with that puzzle, that very difficult issue of how to provide services to people who need it.
But to anyone who might be listening in who is wondering if is it time to give up, it is not.
I will continue to push this legislation, but many of its provisions are things that HUD has the flexibility to implement on its own.
Somehow we have got to figure out a better way, because at the most important time in this person's life, when they are crying out for help, it should be a simple, straight-forward pathway to access that help.