I think the burden is on the airlines to prove to the American people that, when we get on, for the price of our ticket, whatever that is, that we're going to have a well-experienced crew, who will treat us politely and decently, an airplane that is safe as can possibly be.
Johanns emphasizes the airlines' responsibility for passenger safety and crew professionalism.
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The notion that employment should be tied to performance might seem elementary to most people, but this has not been happening at the VA.
Our job is to try to figure out how we deal with that puzzle, that very difficult issue of how to provide services to people who need it.
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