Mike Johanns actually said...

I think the burden is on the airlines to prove to the American people that, when we get on, for the price of our ticket, whatever that is, that we're going to have a well-experienced crew, who will treat us politely and decently, an airplane that is safe as can possibly be.

Context

Johanns emphasizes the airlines' responsibility for passenger safety and crew professionalism.

06/16/2009

https://www.congress.gov...

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