09/20/2016
https://www.congress.gov...
"Thank you, Mr. Chairman, and appreciate the witnesses here today. I have kind of a really important issue and have kind of been here before, but we really need your help on it, and it is with regard t..."
"I am just hopeful that you guys can bring back call centers to have better service."
"The number one issue I am hearing from our veterans right now is this issue, call centers."
"So you think that is a reform that is recommended?"