Daniel Sullivan actually said...

"I think we can build more controls and more process improvements into it so that I can get capability out there that is at the lowest cost to the taxpayer but actually produces things that we really n..."

"What is surprising I believe to many of us, and also unacceptable, is the wait time that we have seen for the VA to resolve an appeal."

"Good. Well, again, we look forward to working with you and the service organizations because I know they have been very, very involved in this as well."

"It is not a total fix."