I am delighted that Europcar has apologised and that they have offered my constituents a full refund of the costs they incurred as a result of this error.
Commenting on Europcar's apology and refund offer.
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There is no justification for islanders to be treated less favourably or subjected to unclear and unjustified requirements when accessing services on the mainland.
While this bizarre situation should never have been allowed to occur — and it really should not take the intervention of an MP to stop this sort of behaviour — if more companies could accept their mistakes with this sort of speed and good…
While they are in Scotland the FCA would do well to reflect upon their failings in the Midas fraud. They ignored the warnings and everyday people lost out as a result.
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