Robert A. McDonald: “I will put veterans at the center of everything that we do at VA.”

It is a real conundrum for them, and it is life changing for families. We have to do this.

I am fully committed to fulfilling this charge to me, that is, to transform the Department of Veterans Affairs into an organization that delivers on its mission.

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.

The important thing, sir, is to create a culture.