Richard Cordray: “Credit reporting is an important element in promoting access to credit that a consumer can afford to repay.”

To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…

I don't believe in a scorched-earth approach.

I try to treat my employees the same way we will treat financial institutions--commend them on things they do well, and criticize them on things they don't do well, and treat them fairly based on the facts.

I don't think that we should be in the business of distinguishing between different kinds of economic activities that are legal merely because someone might favor or disfavor one or another.