Michael O'Rielly: “We should use all technologies. The end consumer doesn't mind where the technology is. They want it to work to meet…”

Over time, as the FCC and the courts have interpreted the TCPA, business models and ways of communicating with consumers have also changed. As a result, the rules have become complex and unclear.

I think the Internet is a very disruptive technology and that's to the benefit of consumers.

These are the hardest of hard places to serve.

I have also made the point that it is not just incentives; we need the carrot and the stick.