Eric Shinseki: “Regardless, we all failed Sergeant Gutierrez. We have just got to come up with a better solution here.”

Any allegation, any adverse incident like this makes me--makes me mad as hell.

Trust is an important aspect of everything we do here, and it has been in my previous life, as well.

I do not think any veteran, whatever the condition, should have to wait that long in any of our facilities, whether it is an emergency room or a clinic.

This is not a once and done, or whenever we have a crisis, we do. This is an ongoing set of looks at ourselves.