Shelley Capito actually said...

"I think that is the frustration that we feel sometimes on this side of the dais, that we feel like we are going in a direction that could actually result in saving the taxpayers dollars if we are look..."

"How is that going? Are you getting as many customers as you thought? Are you collecting fees?"

"I mean, that is another frustration, I think---- not just for the taxpayer but certainly for those of us policymakers to feel like you are just loading and duplicating on not really creating the effic..."

"Can you give me the status on that?"