"I will not accept this outcome and will demand accountability for those personally responsible."
"We should be able to fire you right now."
"If we do not get the answers that we want in a timely manner, I will subpoena you."
"The sole intent of this subcommittee, the reason we exist in Congress, is to make sure that our veterans receive the benefits that they earned."
"With that respect comes responsibility and you are responsible. With responsibility comes accountability, and we are holding you accountable today."
"I write today to express frustration over the General Services Administration (GSA)'s incompetence in addressing two situations involving my former District office at Federal Courthouse in Eau Claire,..."
"If we want to truly strengthen these benefits, if we want to truly make this system work the way it is supposed to work, we have got to make sure VA has the capacity to efficiently deliver those benef..."
"I want to know when it is going to happen, because this is, again, completely unacceptable."
"That is, ma'am, that is completely unacceptable."
"I just want you to step up this game because all the answers are there."
"I want specific answers. How many people, where are they at, what are they doing every day?"