Consumers deserve concrete definition of significant delays or cancellations of your flight, and they deserve a very timely refund.
I believe that we need standards that work well and will be around for a long time.
Thank you all for being here. It is such an important list of witnesses.
We also need to have real time, real person communication when a system breaks down.
We are going to use transparency and technology, and make sure that people are getting that information as fast as possi...
I believe that the Basic Health Program is the answer to these issues.
We need to invest in the modernization of equipment that will provide the safety we need.
Any travel credit, if accepted in lieu of a refund, should never expire.
Norfolk Southern followed the Wall Street business model, boost profits in its stock price by eliminating over the last ...
The closed-loop network increases greatly our cybersecurity capacity as a nation.
Consumer protection is an important component of the travel experience.