On the recordMay 9, 2013
it is my belief that the inability to provide compensation benefits in a timely manner tarnishes the reputation of the Department of Veterans Affairs and overshadows much of the good work done there. As I have said before, I never want a veteran's negative experience with the claims system to prevent him or her from seeking mental health care or help in battling homelessness. That is why, today, I am introducing the Claims Processing Improvement Act of 2013, a bill that would help to provide veterans and their family members with the timely and accurate claims decisions they deserve. The fact that nearly 70 percent of claims are pending longer than the Department's goal of 125 days is completely unacceptable. VA knows this, and the Department has set ambitious goals, put forward a plan, and has been working hard to transform the compensation claims system. Despite these efforts, it is clear that much work remains to be done. That is why we must continue to work together to find innovative solutions until the claims system is transformed into one fit for the 21st century. Now is the time to truly apply all of the latest technological advances, the insight and experience of veterans service organizations, the lessons learned from the wealth of studies that have already looked at the claims system, and the resources of the Federal Government to tackle this problem from all angles and to finally make real progress.…





