Michael Cloud actually said...

"I have been in enough of these, and that is the expected answer from any Administrator--of course it is not in the policy."

"We are concerned about the culture."

"There was a lot of understanding in the first couple of weeks that this was novel, and we had to figure it out."

"Well, I'm guessing like every other agency that makes a mistake or has failures in the Federal Government, they'll probably come and same, 'Well, we need more money and more authorities.'"