On the recordOctober 23, 2013
Well, in my opinion, if we have a system that almost no one can successfully navigate, that we have to go to the paper system of this gentleman's company down here, that is a system that has failed.
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congress.govJoe Barton: “Well, in my opinion, if we have a system that almost no one can successfully navigate, that we have to go to the paper…”
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Barton criticizes the application system's failure to assist users effectively.
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