09/12/2016
https://congress.gov...
"we have contractors get involved in defining how we are going to do things"
"So if I could just summarize it to a one-word answer, it would be, no, we are not suffering in other areas for prioritizing the disability claims and the other issues that you raised?"
"We are dealing within the confines of a zero sum game."
"I hope that it continues to move in that direction."