Beto O'Rourke actually said...

"You referred to yourself as a customer service organization, and I really like to hear that."

"Thank you, Mr. Chair, and thank you for holding this hearing today."

"It is a way to encourage, at no cost to the VA or the Federal Government, veterans to file fully developed claims online."

"It saves you money, the VA, in processing those claims, and it saves the veteran hundreds upon hundreds of days in getting a more timely response."