07/09/2014
https://congress.gov...
"I think it is important, given what we now know about how people are bonused and how that leads to some unintended consequences."
"I would fly down to El Paso immediately and try to discover who those 36 percent of the veterans seeking mental healthcare appointments who have been denied and locked out of the system are."
"I think we need a SWAT team flown down to El Paso to go connect these people."
"I think we need to hear from them. And add to Mr. McClain's excellent suggestion of having a management organization identify structural and organizational weakness."