Beto O'Rourke actually said...

"You referred to yourself as a customer service organization, and I really like to hear that."

"I am a big believer that those things that we measure tend to improve."

"I want to also thank you for convening this panel. And I really appreciate the nature of your questions about how do we ensure that something that is perhaps working well becomes fully successful."

"we had nearly 100 veterans come in. We were able to give them current status, file additional information."