Bill Timmons: “I thank my colleague, Ro Khanna, for his leadership on this bill. Over the past year and a half, the Oversight and…”

“I thank my colleague, Ro Khanna, for his leadership on this bill. Over the past year and a half, the Oversight and Accountability Committee has investigated numerous instances of our government failing to provide adequate service to the American people. From passport backlogs to delays for veterans requesting personnel records, we simply need to do better. As Members of Congress, some of our most rewarding work is helping our constituents who are caught up in the web of government red tape. Whether they are a small business trying to get records from the IRS, someone in need of an emergency passport, or a senior requiring a long overdue answer from Social Security, our assistance is often how we make our most immediate impact on our communities. However, frankly, many of these issues we deal with most shouldn't require our assistance at all. They are a failure of agencies to prioritize innovation and customer service. In order to fix this failure, this Government Service Delivery Improvement Act tasks OMB with designating a senior official to coordinate agency efforts to work more efficiently and deliver services in a timely and unwasteful manner. This bill will also require the designation of a senior official for every Federal agency that will be responsible for improving the service delivery of that particular agency.…”