04/18/2018
https://www.congress.gov...
"This is a behavior that was created by the culture that was allowed."
"It is important for me to finish my line of questions. I am glad to hear that you are making progress."
"So when that happens, it is nearly impossible for us to figure out the actual dollar amount, as Senator Donnelly was looking for, of impact on all the customers that goes through."
"You are not doing what you need to do to restore customer confidence."