06/17/2013
https://www.congress.gov...
"The Department's failures under your leadership led to this crisis, and I urge you to assume responsibility and take the actions necessary to make these students whole."
"be earnest, be honest, be courageous, be kind, and most importantly, be grateful for the opportunity you have been given to serve."
"If there is a way to improve this system so as to encourage more attorneys to be a part of that process, we would appreciate that."
"if you owe it, you have to pay it."