Tim Scott actually said...

I would love to understand and appreciate that process so that I can go back to my constituents who I work for and give them a plausible pat...

You are not doing what you need to do to restore customer confidence.

I will tell you, as a Senator I am frustrated, angry, and really unhappy with what appears to be a toxic culture...

I would suggest that perhaps the higher you go in that chain in the sales organization, the more you find the problem.