Jim DeMint actually said...

the reason why RAA was created, and every year for the last 34 years, has been to promote the safety within the industry.

Because I know just about every service company I call on the telephone now, bank or whatever, is going to say, 'This call may be audited fo...

What do we need to change to prevent something like this from happening again?

There's absolutely no reason that we can't move her through in a hurry, and put her at the helm of this agency.