Because I know just about every service company I call on the telephone now, bank or whatever, is going to say, 'This call may be audited for quality purposes.' And you can't improve what you don't measure.
DeMint emphasizes the importance of measuring performance for improvement.
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Absolutely not. We cannot shut the government down, regardless of what happens here.
Senator DeMint says let's use the Federal Government as an exemplar for how to reopen.
We've got to determine what we're going to do about it. A missile defense is going to be a key.
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