Because I know just about every service company I call on the telephone now, bank or whatever, is going to say, 'This call may be audited for quality purposes.' And you can't improve what you don't measure.
DeMint emphasizes the importance of measuring performance for improvement.
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We can hardly sit in judgment of your losing $2 billion. We lose twice that every day here in Washington and plan to continue to do that every day.
But isn't that putting them at a disadvantage? They're actually paying more tax now than brick and mortars.
We have constricted credit to such a degree that local banks do not have the flexibility to deal with their local economies.
I think you would have to agree that the activism has been unprecedented and reason to at least cause some concern?
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