Jeff Duncan actually said...

timeliness, accountability, and consistency are still major issues for TSA when misconduct arises.

TSA must do more to focus on the true threats and stop with invasive screening of low-risk travelers.

When workers on the front line fail to live up to TSA's established guiding principles and standards of conduct, management must step up and...

We appreciate everyone being here today, especially the witnesses. We are looking for very specific suggestions.