On the recordOctober 21, 1997
Another interesting story, if the gentleman will continue to yield, I had a CPA from Montgomery County, Pennsylvania, call up the IRS helpful hotline, and he asked the question on behalf of his client. And they said, this is only for taxpayers, this is not for accountants. This accountant is also a taxpayer. He pays part of the bills of this Federal employee. As far as I am concerned, if you are going to have a taxpayer service, it is for everyone, not just those who are not accountants, and also those who are accountants. So we have a whole culture that goes to why I say the agency needs to be overhauled, it needs to be dismantled, and we need to start over again. The gentleman's statistics bear out what I am saying.
Source
govinfo.gov
