On the recordMarch 1, 2017
TSA was, quote, governed by self-direction, end of quote, which, quote, bred misbehavior, quote, and led to toxicity rather than a healthy agency, end of quote.
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congress.govMark Hatfield: “TSA was, quote, governed by self-direction, end of quote, which, quote, bred misbehavior, quote, and led to toxicity…”
Editor's note · Context
Hatfield critiques TSA's management style as fostering misconduct and a toxic environment.
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