02/22/2021
https://www.congress.gov...
"I have yet to talk to a single person in the nomination process, for any task, that says, 'This is such a pleasant process.'"
"We have to make real progress on this and it has been a great frustration."
"The Federal Agency Customer Experience (FACE) Act that Senator McCaskill and I have worked on has passed through the Senate already."
"I think that is a problem, that we cannot supervise what we cannot see, and they cannot lead what they cannot see."