04/15/2012
https://congress.gov...
"Despite these important and impressive results, agencies consistently fail to implement roughly 20 percent of what GAO recommends each year."
"Can you give us greater clarity to that? What is missing and what you do not have access to?"
"They are some of the most frustrated people about the work of the agency because they see the bureaucracy and they see the inefficiencies."
"If the first call is the Equal Employment Opportunity Commission (EEOC) or to the IGs or something, this suddenly blew up in a hurry, it should be resolved within chain of command most of the time."