James Lankford actually said...

I have yet to talk to a single person in the nomination process, for any task, that says, 'This is such a pleasant process.'

We have to make real progress on this and it has been a great frustration.

The Federal Agency Customer Experience (FACE) Act that Senator McCaskill and I have worked on has passed through the Senate already.

I think that is a problem, that we cannot supervise what we cannot see, and they cannot lead what they cannot see.