James Lankford actually said...

Thank you, all of you, for what you do. My mom is also one of those Medicare recipients.

How do we develop this relationship because they are no longer our friends, we are setting out as an enemy to them.

I would completely agree it is a good thing for us to be aggressive in this process but they perceive it very much as gotcha.

I also hear from doctors and hospitals who are very frustrated with recovery audit contractors.